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bareMinerals Help Center

<div>You can manage your account by signing in and going to Subscriptions in the My Account tab or by contacting the bareMinerals Customer Care team at <a href="mailto:customerservice@bareminerals.com" target="_blank">customerservice@bareminerals.com</a>.</div><div><br></div>

You can manage your account by signing in and going to Subscriptions in the My Account tab or by contacting the bareMinerals Customer Care team at customerservice@bareminerals.com.

Who do I contact if I experience issues placing or managing my subscription order(s)?

Subscription FAQs

How can I track my order?

What forms of payment do you accept online?

Can I purchase Bareminerals gift cards?

Can I return or exchange a Final Sale or Mystery Item?

Where can I find bareMinerals products near me?

Does your company test on animals?

Does your company adhere to labor standards when it comes to children?

Which Bareminerals products are free of wheat, oat, rye and/or barley derived ingredients?

Which Bareminerals products contain peanuts?

Which Bareminerals products contain soy?

Are bareMinerals products talc free?

Do you guarantee the item(s) in my order?

Samples

What can I use in place of my favorite discontinued product?

What do I do if my order arrived damaged?

Why can’t I apply promotional codes to my order?

Are there any special offers or promo codes for bareMinerals products?

Can I change my order after it has been placed?

What should I do if my order was marked as delivered, but I did not receive it?

I received the wrong item, how can I get the correct one?

How do I find and use the Afterpay payment option?

What happens if an item from my order is out of stock?

Can you help me find the best products for my beauty routine?

A product is missing from my delivered order, what should I do?

Can I accumulate rewards points when ordering through Amazon Prime?

How can I become a wholesale partner and sell bareMinerals products?

Can you help me identify which foundation/foundation shade is best for my needs?

How do I purchase a product that is out of stock in my location?

I was charged incorrectly for a free item, what can be done?

How do I update or add new credit card information?

How can I regain access to my account if I'm locked out or it's not recognized on the website?

FAQs

Do I have to re-enroll in the new program if I was a good rewards member before?

Where can I shop and earn points?

How can I earn points without making a purchase?

How do you know when I completed an activity? How are my points tracked?

If I forget to sign into my account before I make an online purchase or complete an activity, can you add points to my account?

Can points be applied to past purchases made before joining the program?

How can I redeem my points for rewards?

When do my points expire?

How do I become eligible for a new tier/status?

When will I receive my diamond welcome and diamond anniversary gifts?

Will I be charged for shipping when redeeming my Birthday Gift, Welcome Gift, Anniversary Gift, or Reward product online?

When will I receive my birthday gift?

Where could I find the program's terms & conditions?

Good Rewards FAQs

What is subscription?

What is the advantage to subscription?

How will I know about my upcoming subscription order?

Can I edit, cancel, or change the frequency of my upcoming subscription cycle?

Can I enroll in multiple subscriptions to receive an additional discount?

Is subscription available on all products?

Will I be charged for shipping on my subscription order?

What forms of payment can be used for my subscription order?

Can I change my method of payment for my subscription cycle?

Can I edit the shipping address for an upcoming subscription order?

Shipping

Order Processing and Delivery Timelines

Shipping Methods and Costs

Returns/Exchanges

Buy with Prime Returns

Shipping & Return Policy

Who do I contact if I experience issues placing or managing my subscription order(s)?Updated a month ago