bareMinerals logo
bareMinerals logo
banner image
Track order
Return order
Report issue

FAQs

FAQs

You can track your order by clicking Track My Package in your bareMinerals Shipping Confirmation email. If you created an account and were logged in at the time of order placement, you can also view your order status under Order History in your account.


For online order payment, we currently accept Visa, MasterCard, Discover, JCB, American Express, and bareMinerals Gift Cards and Merchandise Credit Cards that include a pin code.

For auto delivery order payments, we currently accept Visa, MasterCard, Discover, and American Express.

If you are shopping with a gift card other than bareMinerals, we encourage you to register the gift card. At this time, we cannot accept non-registered gift cards.

Gift Cards may not be purchased with another Gift Card.

BareMinerals Gift Cards are not available for purchase at this time.

Gift Cards may be used to make purchases at bareminerals.com. They are not redeemable at other bareMinerals retailers.

Gift Cards may be used multiple times. Gift Cards cannot be returned or exchanged, are not refundable or redeemable for cash, and cannot be replaced if lost or stolen, except as required by law and policy.

BareMinerals does not and has never conducted animal testing. We also do not work with any manufacturers that conduct animal testing. We comprehensively test all of our products using the most technologically advanced methods available to ensure they are both innovative and safe to use.


Please don't worry bareMinerals does not do business with any domestic or foreign companies that use Child Labor.


Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten and the ingredients contained in our formulas, we recommend that you consult your physician.


We are committed to using ingredients with the highest purity level across all of our products, and every one of our formulations undergoes quality and safety testing. While we never use peanuts as an ingredient, we do use a wide range of raw materials and equipment during the manufacturing of our products, so we cannot confirm that every product is completely without any traces of peanuts. If you have specific questions or concerns regarding peanuts, we recommend that you consult your physician.


Many cosmetic ingredients are sourced from soy. Please check the product’s ingredient list for soy or any ingredients that may be derived from soy. Additionally, we use a wide range of raw materials and equipment in the manufacturing of our products, so we cannot confirm that our products are completely without any traces of soy. If you have specific questions or concerns regarding this ingredient, we recommend that you consult your physician.


The item(s) within your order, including samples, are not guaranteed for fulfillment. During order processing, whether an item(s) within your order needs to be canceled due to stock availability issues will be determined.  Should your order be canceled, you will receive a refund for any unshipped product(s). Please note that canceled item(s), including samples, cannot be replaced with an alternative item(s) once the order has been processed.


Samples are a way to try a product before purchasing, and we offer a variety of sampling options that include a gift with purchase, loyalty perks, and sample packets that can be included in order. All samples that are selected from our website must be accompanied by a product purchase as we do not send samples out individually or separately from an order. 

*Due to the high volume of orders being placed at this time, the sample you selected may be out of stock at the time of shipping, and you may receive different samples. We appreciate your understanding.


Good Rewards FAQs

If you were a Good Rewards member and logged into the website between April 2021 and Dec 2022,  the email associated with your Good Rewards account was ported over to our new vendor, and your new point value and tier status was transferred with that email.

If you have not logged into your Good Rewards account since April 21, 2021, on bareMinerals.com, your email and allotted points were not carried over to our new Good Rewards Program. To confirm your enrollment, please log into your bareMinerals.com account and navigate to the Loyalty Member tab. If you were not automatically enrolled, you will need to sign up for the new bareMinerals Good Rewards Program, and any previous points earned with Good Rewards will not be transferred.

 If you previously logged into bareminerals.com after April of 2021, and were a Topaz Tier Member, your points allocation will range between 250-500 points. If you were a Sapphire Tier Member, you would have 1000 points, and if you were a Diamond Tier Member, you would have 2000 points.

You can earn bareMinerals Good Rewards Points when you shop on bareminerals.com or make a purchase through Customer Service.


You can earn points by participating in a variety of activities. These activities include creating an account  or signing up for SMS and email.


You can earn points for product reviews by leaving a review using the email you receive after your purchase on www.bareminerals.com, which will prompt you to leave a review. Please note that if you leave a review on www.bareminerals.com without going through this email you will not receive points for this activity.


In order to earn points for each activity, you must log into your bareMinerals.com account and click on the appropriate links and activities. Points will appear either immediately or may take up to 48 hours depending on the activity completed.


Please always sign into your online account before you checkout to ensure you earn Points for activities as a bareMinerals Good Rewards member.

For purchases, as long as you check out using the email associated with your loyalty account, you will still earn Points for that purchase.

You can redeem points for a variety of rewards by logging into your bareMinerals.com online account and navigating to the Good Rewards tab.


Points will expire twelve months after your last purchase. You will receive an email notification when your points are nearing expiration.


New bareMinerals Good Rewards are automatically enrolled as Topaz Tier Members. You will be elevated to a Sapphire Tier Member if you earn 1,000 Points in a calendar year (January 1 – December 31). If you earn 2,000 points a calendar year, you will be elevated to a Diamond Tier Member. You will receive an email notification each time your tier status is updated.


If you receive a diamond or anniversary gift, these rewards will appear in your cart. For diamond it will appear the month of your entry and anniversary the month of your anniversary of being a diamond member.


Our normal Shipping Policy applies when you redeem your reward or gift online. A gift or reward cannot be redeemed alone and must be included with an order when redeeming on bareMinerals.com.

All Good Rewards members are eligible for a birthday gift during their birthday month. To redeem your birthday gift, visit bareMinerals.com. Use a unique promo code at checkout. Free gift can be redeemed online at bareMinerals.com or through our Customer Care Center by calling 888-795-4747 when making a purchase.

If you join the bareMinerals Good Rewards Program during your birthday month, your birthday gift will not be available for 24-48 hours from the time of enrollment, so please check your cart on bareMinerals.com 24-48 hours from the time you joined.

If you do not see your birthday gift in your cart on bareMinerals.com or have not received your Promotion Code, please contact Customer Service at (888) 795-4747.

You can find the program's Terms & Conditions here.


Subscription FAQs

Subscription is a service where you can set up automatic shipments of select bareMinerals products at your preferred frequency with 10% off and free shipping.


With subscription, you'll never be without your favorite bareMinerals products. You'll also receive 10% off and complimentary shipping on all Subscription orders.


You will receive an email confirming your upcoming Subscription order 10 days in advance of the delivery date. You can update the frequency or cancel an upcoming order using your reminder email.


Yes. To manage your subscription order(s) at any time, sign into your account and go to subscriptions in the My Account tab. You can cancel or edit the quantity and frequency of your Subscription cycle up to 24 hours before your next order. Your next scheduled replenishment order date will be displayed in this section as well. 


We currently offer 10% off and free shipping on your subscription(s). There is no limit to how many subscriptions you can have to receive your 10% discount. If you want to take advantage of additional promotions and offers, we recommend placing a separate order.


You can manage your account by signing in and going to Subscriptions in the My Account tab or by contacting the bareMinerals Customer Care team at [email protected].


We offer subscriptions on select products. You can see if an item is available for Subscription on its product page.


All subscription orders include complimentary standard delivery. If you would like to receive an order with priority shipping, we recommend placing a separate order.


You can pay with any valid credit card. Please note that Afterpay is not an acceptable form of payment on replenishment orders.


You can change, add or update your valid credit card information for an upcoming subscription order from within My Account.


Subscription orders are shipped to the default billing and shipping addresses. You can edit this information up to 24 hours in advance of your next order by logging into My Account.


You could find the program's Terms & Conditions here.


Shipping & Return Policy

All packages are shipped via FedEx, FedEx SmartPost, or USPS, and a signature is not required upon delivery. Your billing and shipping address must be in the United States and its Territories.

Please make sure to provide accurate address information, including city, state, and zip code, to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.

Please keep the following in mind:

  • We do not ship to P.O. Boxes
  • We do not ship to Freight Forwarders
  • We are unable to ship to multiple addresses in one order

Orders are processed within 24-48 hours, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00 PM EST, Monday through Friday, excluding federal holidays and weekends. Please note that observed US holidays include New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve. Additional federal holiday closures may also apply.


Packages shipping to United States Territories and all Military and Diplomatic addresses (may take up to 21 days) must be shipped via our Standard Shipping method.


BareMinerals’ order process is automated to distribute products quickly and efficiently. We apologize, but once your order has been placed, it cannot be modified or canceled. For more information on returns, please visit our Returns section.

  • Economy Shipping with orders greater than $50 (5-8 business days): Free
  • Economy Shipping with orders less than $50 (5-8 business days): $5.95
  • Express Shipping (1-2 business days): $11.95
  • Overnight Shipping (next day if ordered by 1 pm): $25.00

Some shipping methods may be unavailable in checkout due to shipping restrictions on the items in your bag or your selected shipping address.

If, for any reason, you are unsatisfied with your purchase, returns will be accepted within 30 days of receipt.

Credit will be issued to the original form of payment for the amount of the item plus sales tax. Return shipping is free, and any original shipping charges will not be included in refunds. Return shipping is free, and any original shipping charges will not be included in refunds, except for foundations that fall within Our Match Guarantee and always ship/ return free. The credit will appear on your bank statement within 1-2 billing cycles.


When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will not be accepted for refund.


To return your bareMinerals Clean Beauty: Makeup & Skincare Collections purchase by mail, please note the reason for your return on the front side of your packing slip. Click here to start a free return. 

If you need further assistance, please contact us:

bareMinerals

(888) 795-4747

[email protected]

Monday - Saturday: 9AM - 11PM ET


Once your return has reached our warehouse, please allow up to 10-15 business days for processing. Empty containers will not be accepted for refund.


Please note: Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve. Additional federal holiday closures may also apply.


Please note: Only items purchased on bareminerals.com will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange. Products purchased through bareminerals.com may not be accepted at other retail store locations. 

If you selected ‘Buy With Prime’ to complete your purchase, please follow the below instructions to initiate a return.


Step 1: Open the order confirmation email and choose View Order.

Step 2: Choose Order Details to see the order details page.

Step 3: Choose Return on the order details page.

Note: The Return button appears only after the order is delivered.

Step 4: Enter any additional information about the return, such as the reason for the return.

Step 5: Confirm the estimated refund amount and summary of the return details to create the return.

When the return has been created, a return confirmation email is sent.

Step 6: From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.

Step 7: Drop the return off at the location listed on the return label.

Get support