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bareMinerals Help Center

Orders are processed within 24-48 hours, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00 PM EST, Monday through Friday, excluding federal holidays and weekends. Please note that observed US holidays include New Year&#x2019;s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year&#x2019;s Eve. Additional federal holiday closures may also apply. Packages shipping to United States Territories and all Military and Diplomatic addresses (may take up to 21 days) must be shipped via our Standard Shipping method. BareMinerals&#x2019; order process is automated to distribute products quickly and efficiently. We apologize, but once your order has been placed, it cannot be modified or canceled. For more information on returns, please visit our Returns section.

Orders are processed within 24-48 hours, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00 PM EST, Monday through Friday, excluding federal holidays and weekends. Please note that obse

Order Processing and Delivery Timelines

Shipping & Return Policy

How can I track my order?

What forms of payment do you accept online?

Can I purchase Bareminerals gift cards?

Does your company test on animals?

Does your company adhere to labor standards when it comes to children?

Which Bareminerals products are free of wheat, oat, rye and/or barley derived ingredients?

Which Bareminerals products contain peanuts?

Which Bareminerals products contain soy?

Do you guarantee the item(s) in my order?

Samples

What can I use in place of my favorite discontinued product?

What do I do if my order arrived damaged?

Where can I find bareMinerals products near me?

Are there any special offers or promo codes for bareMinerals products?

Why can’t I apply promotional codes to my order?

Can I change my order after it has been placed?

What should I do if my order was marked as delivered, but I did not receive it?

I received the wrong item, how can I get the correct one?

How do I find and use the Afterpay payment option?

How do I purchase a product that is out of stock in my location?

I was charged incorrectly for a free item, what can be done?

A product is missing from my delivered order, what should I do?

How can I become a wholesale partner and sell bareMinerals products?

Does bareMinerals provide donations or collaborate for social media promotions?

How can I regain access to my account if I'm locked out or it's not recognized on the website?

Can I accumulate rewards points when ordering through Amazon Prime?

How do I redeem my birthday gift from bareMinerals?

Can I still redeem my free gift if it was not added during my original order?

How do I update or add new credit card information?

What happens if an item from my order is out of stock?

Can you help me identify which foundation/foundation shade is best for my needs?

Can you help me identify which skincare products are best for my routine?

Can you help me find the best products for my beauty routine?

FAQs

Do I have to re-enroll in the new program if I was a good rewards member before?

Where can I shop and earn points?

How can I earn points without making a purchase?

How can I earn points for product reviews?

How do you know when I completed an activity? How are my points tracked?

If I forget to sign into my account before I make an online purchase or complete an activity, can you add points to my account?

How can I redeem my points for rewards?

When do my points expire?

How do I become eligible for a new tier/status?

When will I receive my diamond welcome and diamond anniversary gifts?

Will I be charged for shipping when redeeming my birthday gift, welcome gift, anniversary gift, or reward product online?

When will I receive my birthday gift?

Where could I find the program's terms & conditions?

Good Rewards FAQs

What is subscription?

What is the advantage to subscription?

How will I know about my upcoming subscription order?

Can I edit, cancel, or change the frequency of my upcoming subscription cycle?

Can I enroll in multiple subscriptions to receive an additional discount?

Who do I contact if I experience issues placing or managing my subscription order(s)?

Order Processing and Delivery TimelinesUpdated a year ago